Question 1

Do you have a physical clinic in Spain?

Accepted Answer

No. In Spain we operate exclusively as an online clinic — there is no physical practice or waiting room to visit. Every appointment takes place over secure video call, from your phone or computer, with the same privacy as an in-person visit. Our registered office sits in Ireland, but the doctors who see you hold registration to practise with patients in Spain. This model lets us offer appointments with greater availability, without travel or waiting rooms, while keeping the same standard of clinical assessment you would get at a traditional practice. If you're looking for an address to visit in person, this isn't the right service for you.

Question 2

Are your doctors registered in Spain?

Accepted Answer

Yes. Every doctor seeing patients in Spain is registered with the relevant Colegio Oficial de Médicos for their specialty and province, meeting the same training and licensing requirements as any doctor practising in person in the country. Each doctor's profile on our platform states their registration, so you can check it before booking. Working only with registered doctors is what lets us provide clinical assessments, reports and, where appropriate, prescriptions with the same legal standing as an in-person consultation. If you have questions about a specific doctor's registration, you can email us before your appointment and we'll confirm it.

Question 3

Does the process work the same way in every comunidad autónoma?

Accepted Answer

Not always. Public healthcare in Spain is devolved to each comunidad autónoma, so processes like statutory sick leave, the validity of certain certificates, and referral pathways can vary depending on where you live. Our doctors take this into account during your consultation and will point you toward the most appropriate next step for your region, though the public benefit itself is always administered by the INSS and your regional health service. If your situation depends on a specific regional procedure, mention it to the doctor at the start of the consultation so they can advise you accurately.

Question 4

How do I book a consultation?

Accepted Answer

Booking is straightforward: choose the type of appointment you need, pick a doctor and an available time, and confirm payment securely online. You'll see the price clearly before you confirm. You'll then get an email confirmation with a link to the video call and, if useful, a reminder ahead of the appointment. There's no travelling and no waiting room — you just need an internet connection and a device with a camera. If you're not sure which type of consultation to book, email us beforehand and we'll point you in the right direction.

Question 5

Can I get an appointment the same day?

Accepted Answer

In many cases, yes. Availability depends on the type of consultation and which doctors have open slots that day, but as an online service we can generally offer appointments faster than an in-person clinic, often including the same day you book. The booking calendar shows real-time availability, so what you see is what's actually bookable. If your need is urgent in the medical sense — not just a matter of finding a fast slot — remember that an online consultation is not emergency care: in that case, call 112.

Question 6

Can I change or cancel my appointment?

Accepted Answer

Yes. You can reschedule or cancel from your account within the notice period shown before you confirm payment. Cancelling or rescheduling with enough notice frees the slot for another patient and, depending on timing, may entitle you to a refund. If you need help making a change, or something comes up right before your appointment, email us and we'll help find a solution. It's worth checking the cancellation terms for your specific booking, since they can vary by consultation type and appointment date.

Question 7

What is a video consultation like?

Accepted Answer

The consultation happens over secure video call — much like an in-person appointment, but from wherever you are. The doctor reviews your reason for the visit, asks the questions they need to, and if relevant, may ask you to show something on camera or describe your symptoms in more detail. At the end of the assessment, they'll explain the likely diagnosis, next steps and, where clinically appropriate, provide a prescription, report or medical certificate. The length is similar to a standard in-person appointment. You just need a device with a camera and microphone, and somewhere private to talk.

Question 8

What can I see a doctor about online?

Accepted Answer

You can book a general consultation with a family doctor for common symptoms, treatment follow-up or general health questions, as well as specialist consultations where available. The platform states clearly what each booking type includes. Not every situation is suited to an online assessment: if the doctor decides during the consultation that you need a physical examination, in-person tests or urgent care, they'll tell you and point you toward the right next step. The goal is always the safest possible assessment for you, not forcing an online answer where one isn't appropriate.

Question 9

What languages are consultations available in?

Accepted Answer

Consultations for patients in Spain are offered in Spanish and English. Each doctor's language is listed on their profile, so you can choose who to book based on the language you're most comfortable explaining your symptoms in. Administrative questions — bookings, payments, account queries — are also handled by email in Spanish and English. If you have a language preference for your clinical consultation, check the doctor's profile before booking, since not every doctor on the platform consults in the same languages.

Question 10

Can you issue a Spanish sick note (baja médica / incapacidad temporal)?

Accepted Answer

Not directly. Sick leave, or incapacidad temporal, is an official process handled through Spain's public system: it's issued by a doctor within your comunidad autónoma's health service, and the associated benefit payment is assessed by the INSS under its own rules. An online consultation with us doesn't replace that public route. What a doctor can provide, when the clinical assessment supports it, is a private medical report or certificate documenting your condition, which can support you with your employer while you go through the official sick-leave process via the public system in your region.

Question 11

What is a justificante médico, and how is it different from a baja?

Accepted Answer

A justificante médico is a document confirming you were assessed by a doctor on a given date, recording their clinical observations. It's not the same as a parte de baja, which is the official document recognising incapacity to work within the public system. Our doctors can issue a private justificante médico after your consultation, where clinically appropriate, for you to give to your employer or wherever it's needed. The official sick leave and its associated benefit remain the responsibility of your regional health service and the INSS, with their own procedures and requirements.

Question 12

Can I get a prescription from an online consultation?

Accepted Answer

Yes, when the doctor decides it's clinically appropriate after assessing you. If your situation allows it, they can issue an electronic prescription at the end of the consultation, which you can collect at any pharmacy in Spain with your health card or ID, following the usual process. Not every consultation ends in a prescription — some treatments, tests or referrals need an in-person assessment, and the doctor will tell you if that's the case for you. Certain more tightly controlled medications may require a follow-up in-person consultation under current rules, which the doctor will explain during your appointment.

Question 13

Can I request a medical report for my employer?

Accepted Answer

Yes. If the doctor decides after the consultation that it's clinically justified, they can issue a report or certificate documenting the assessment and your health at that time, for you to give to your employer. Requirements for what documentation is accepted vary by employer, so it's worth checking with your HR department beforehand. Keep in mind this report is different from the official parte de baja: if your situation calls for recognised sick leave and its associated benefit, that process depends on your regional health service and the INSS.

Question 14

How do you protect my medical data?

Accepted Answer

Your health data is handled under GDPR and Spanish data-protection law, with access limited to the clinical and administrative staff who need it to provide your care. Video calls run over encrypted connections, and your clinical record is stored in systems with security controls and backups, not in loose documents or email. We don't share your medical information with third parties without your consent, except where the law requires it. If you'd like more detail on how we handle your data, our privacy policy has the specifics, or you can email us directly.

Question 15

Can I access my consultation history?

Accepted Answer

Yes. From your account you can view your past appointments, including any reports, certificates or prescriptions a doctor issued during each consultation. This history lets you, for example, share what was assessed in a previous appointment with another healthcare professional, or retrieve a document you need later. Access is protected by your personal login, and only you can view it unless you expressly authorise someone else to. If a document you expected to see isn't there, email us and we'll look into it with you.

Question 16

Who can see my medical information?

Accepted Answer

Only the doctor treating you and staff strictly necessary to run the service — such as technical or administrative support where required — can access your medical information, all bound by the same confidentiality obligations as any healthcare professional. We don't share your record with your employer, insurer or any other third party without your explicit consent, except where the law requires it. If you ever need us to share a document with someone else, such as another doctor, you can authorise that yourself from your account or request it in writing.

Question 17

How much does a consultation cost?

Accepted Answer

The price depends on the type of consultation you book — general, specialist, or another service — and is always shown clearly before you confirm and pay, so you know exactly what you'll be charged before booking. There are no hidden fees: if the doctor recommends an additional service during your consultation, you'll be told the cost before deciding whether to go ahead. Prices can be updated over time, so the figure that applies is always the one shown on the booking screen at the moment you confirm, not a separate published rate.

Question 18

What payment methods do you accept?

Accepted Answer

We accept credit and debit card payment, processed securely through the platform when you book your appointment. Payment runs over encrypted connections before your slot is confirmed, and you'll receive a payment confirmation by email along with your booking confirmation. If you have an active membership plan, the cost of included consultations is handled automatically, so you don't need to enter payment details every time you book. If you have a question about a specific charge, email us and we'll look into the transaction details with you.

Questions, answered without the marketing speak.

Questions about Spain

Do you have a physical clinic in Spain?

Are your doctors registered in Spain?

Does the process work the same way in every comunidad autónoma?

Not the question you came with? Talk to us.