Privacy notice

Who we are

Global Health provides online medical consultations across several European countries. The legal entity acting as data controller depends on the country you book in — see our country pages for local details.

What we collect

• Account data: name, email, phone, hashed password.
• Booking data: the country and consultation type you requested, your notes, and the timestamps for status changes.
• Payment data: Stripe charge IDs, amounts, and timestamps. We never see card numbers — Stripe holds those directly.
• Email-delivery metadata: when SendGrid accepted, opened, or bounced our messages.

Cookies

Strictly-necessary cookies: gh_auth keeps you signed in, gh_locale and gh-last-country remember your language and country, and gh-consent records the choice you make below. Only with your consent do we also load the Meta Pixel (advertising measurement, set by Meta) and Doctify review widgets (patient reviews, set by doctify.com) — both place their own cookies. Refuse them and neither is ever loaded.

You can change or withdraw your choice at any time: Cookie settings

Your rights

Under GDPR you can:

• Request a copy of everything we hold — sign in and go to Account → Security → Download my data.
• Delete your account — same page. Booking history is preserved for regulatory reasons but stripped of identifying details.
• Contact us at privacy@myglobalhealth.online for anything else (access, rectification, restriction, portability, objection).

Retention

Account data is kept while your account is active. Booking and payment data is retained for 7 years to satisfy medical record-keeping and tax-audit requirements, even if you delete your account.

Sub-processors

We use Railway (hosting), Stripe (payments), and SendGrid (transactional email). Each is GDPR-compliant and bound by Data Processing Agreements. Subject to your cookie choice, we also use Meta (advertising measurement) and Doctify (patient reviews).