Question 1

Are the doctors registered in Brazil?

Accepted Answer

Yes. Every doctor seeing patients in Brazil through Global Health holds registration with the Regional Council of Medicine (Conselho Regional de Medicina, or CRM) of their state, under the oversight of the Federal Council of Medicine (Conselho Federal de Medicina, CFM). You can see this registration number, along with the doctor's specialty, on their profile before you book. Telehealth consultations follow the same ethical and clinical standards as an in-person visit: the doctor reviews your symptoms and history and decides the appropriate course of action based on their professional judgment, in line with CFM rules for remote medical practice in Brazil.

Question 2

Is a telehealth consultation and an online medical certificate legally valid in Brazil?

Accepted Answer

Yes. Telemedicine is recognised as a legitimate form of medical practice by Brazil's Federal Council of Medicine (Resolução CFM nº 2.314/2022), and a certificate issued after a real consultation carries legal validity when signed digitally by the responsible doctor, following CFM rules. This is different from a certificate generated purely from a questionnaire, with no medical assessment — ours is issued only after a consultation with a doctor, and only where clinically appropriate to your situation. Whether an employer accepts it, and how any INSS benefit is assessed, is decided by each of them under their own criteria, not by us.

Question 3

What should I do in a medical emergency?

Accepted Answer

Global Health is an online clinic and is not a substitute for emergency care. If you have severe symptoms — chest pain, difficulty breathing, heavy bleeding, loss of consciousness, or any sign of a life-threatening condition — call 192 (SAMU) immediately or go to your nearest emergency department. Our telehealth consultations are designed for non-urgent symptom assessment, ongoing care, certificates and prescriptions where clinically appropriate. Our contact line is not monitored for medical emergencies and should never be used for one. If you are unsure how serious your symptoms are, always err on the side of seeking in-person care.

Question 4

How do I book a consultation with Global Health?

Accepted Answer

You can book a video consultation directly on the website by choosing the type of care you need — general practice or a specialist, where available in Brazil — and a time that works for you. After picking a slot, you fill in a short form with your details and relevant history, confirm payment, and receive the video-call link by email. There is no need to call or message anyone to book; the whole process happens online in a few minutes. If you have an administrative question before booking, you can write to our contact email, answered in Portuguese and English.

Question 5

Is same-day booking available?

Accepted Answer

In most cases, yes — same-day slots are usually available, depending on demand and doctor availability at the time you check the schedule. The booking page only shows times that are genuinely open, so what you see reflects real availability rather than a placeholder calendar. If you need a certificate or quick guidance, it is worth booking as soon as you notice the symptom, since the nearest slots tend to fill first. If your situation cannot wait for an appointment, seek in-person care, or call 192 in a medical emergency.

Question 6

How much does a consultation cost?

Accepted Answer

The price of each consultation type is shown before you confirm your booking, on the scheduling screen, so you know exactly what you will pay before finishing. Prices can vary by consultation type — general practice, specialist, or tests, where available in Brazil — and are updated from time to time, which is why we do not publish them outside the booking page itself. You can also check pricing on each service's own page before you book. There are no hidden fees: the amount shown at the time of booking is the final price of the consultation.

Question 7

How does the video consultation work?

Accepted Answer

Once your booking is confirmed, you receive a link to the video call, accessible from your phone, tablet or computer, with no app download required. At your appointment time, you join the virtual room and are seen by a doctor registered with the Regional Council of Medicine of their state, who listens to your symptoms, reviews any relevant history, and carries out the assessment much as they would in person. At the end, the doctor decides on the appropriate next step, which may include guidance, a prescription, or a certificate, where clinically indicated. The consultation is recorded in an electronic medical record, as with any formal medical visit.

Question 8

Which languages can I be seen in?

Accepted Answer

Global Health's telehealth consultations in Brazil are carried out in Portuguese and in English. You can choose your preferred language when booking, and each doctor's profile states which languages they consult in, so you know before reserving a slot. If you are more comfortable in one language over the other — for example, as a foreign resident in Brazil or a Brazilian living abroad — you can filter available doctors by language directly on the schedule. The rest of the site, including the documents you receive after your consultation, is also available in both languages.

Question 9

How is Global Health different from a certificate issued through a questionnaire alone?

Accepted Answer

Unlike services that issue a certificate based only on a form the patient fills in, with no real assessment, every certificate and prescription at Global Health follows an actual video consultation with a doctor registered with their state's CRM. The doctor talks with you, reviews your symptoms and history, and only then decides whether issuing the document is clinically appropriate — which means the outcome of your visit can, in some cases, differ from simply receiving whatever was requested. That real assessment is what supports both the medical and the legal standing of the document you receive.

Question 10

Will my employer accept a medical certificate from Global Health?

Accepted Answer

The certificate is issued by a doctor registered with the Regional Council of Medicine of their state, after a real video assessment, and follows Federal Council of Medicine (CFM) rules for documents issued through telemedicine — which gives it the same standing as a certificate issued in person. Even so, each employer sets its own internal policy for accepting certificates, and any INSS benefit, where applicable, is assessed by INSS against its own criteria — we cannot guarantee a third party's decision. If you have a specific concern about your workplace, we recommend checking your employer's own policy beforehand.

Question 11

Do you issue prescriptions online?

Accepted Answer

Yes. Where clinically appropriate, the doctor can issue a prescription during or shortly after the consultation, following the same safety and record-keeping rules as any prescription issued in Brazil. It is sent digitally and can be used at pharmacies that accept electronic prescriptions. Not every consultation results in a prescription — that depends entirely on the doctor's assessment of your case, and certain controlled medications carry specific rules that may require further evaluation or cannot be prescribed remotely at all. The doctor will explain during the consultation whether your situation is one telemedicine can prescribe for.

Question 12

How long after the consultation do I receive the certificate or prescription?

Accepted Answer

In most cases, the document is issued right after the consultation ends, during the same visit, and sent to the email on your account. You can also find it in the documents area of your profile, where you can download it or resend it whenever you need to. In situations that need further review by the doctor, issuing the document can take a little longer, but you will be told during the consultation if that applies to you. If you do not receive the expected document within the stated time, contact us through our support email.

Question 13

What types of certificate does Global Health issue?

Accepted Answer

We issue certificates for common-illness leave, based on the doctor's assessment during the consultation and only where clinically appropriate to your situation. The reason and length of leave are decided by the assessing doctor, not chosen by the patient at booking. Some certificate types — such as those requiring an in-person physical exam or a specific formal evaluation — may not be suitable for issuing through telemedicine, and the doctor will advise you if that applies. If you have a specific need, you can describe it when booking, and the doctor will assess during the consultation whether it can be handled remotely.

Question 14

Is my health data protected?

Accepted Answer

Yes. We handle your health data in accordance with Brazil's General Data Protection Law (Lei Geral de Proteção de Dados, LGPD), which sets strict rules for collecting, storing and using sensitive data, including medical information. Your information is stored securely and used only to provide your care, manage your history, and meet legal obligations. We do not sell your health data or share it with third parties for commercial purposes. If you would like more detail on how we handle your data, you can review our privacy policy, linked in the site footer, or contact us by email.

Question 15

Who can see my medical record and consultation history?

Accepted Answer

Your record is accessed only by the professionals directly involved in your care, such as the doctor who saw you, and by administrative systems needed to run the platform, always under access controls. We do not share the clinical content of your consultation with your employer, family members or other third parties without your authorisation, except where required by law. You can view your own consultation history, certificates and prescriptions at any time in the documents area of your profile. This is one of the core protections LGPD gives to health data, which Brazilian law treats as sensitive.

Question 16

Can I ask for my data to be deleted?

Accepted Answer

Yes. As the data subject, LGPD gives you the right to ask what data we hold about you, to correct anything that is wrong, and to request deletion, within the limits the law allows. Some medical records must be kept for a minimum period under legal and professional medical requirements, even after a deletion request, so not everything can be removed immediately. To exercise any of these rights, contact us through our support email, and we will explain which data can be removed and how long the request takes to complete.

Question 17

What payment methods do you accept?

Accepted Answer

We accept major international credit and debit cards at the time you book, processed securely on the booking page itself. The exact price and the payment options available for your consultation type are shown before you confirm payment, so there are no surprises. If a particular payment method does not appear as an option when you book, it means it is not currently available for that service in Brazil. If you have a question about a payment you have already made, or a billing issue, contact us through our support email.

Question 18

Does health insurance (convênio) reimburse the consultation?

Accepted Answer

Global Health does not bill Brazilian health insurers or convênios directly — you pay for the consultation yourself at the time of booking. Depending on your plan, it may be possible to request reimbursement from your insurer by submitting the consultation receipt and any certificate or report issued, but that depends entirely on your own plan's rules and coverage, which we do not control. After your consultation, you can access and download the receipt in the documents area of your profile to send to your insurer, if your plan allows this type of reimbursement.

Questions, answered without the marketing speak.

Questions about Brazil

Are the doctors registered in Brazil?

Is a telehealth consultation and an online medical certificate legally valid in Brazil?

What should I do in a medical emergency?

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