Who this service is for
The teleconsultation for treatment renewal is indicated for adults who:
- Use continuous medication for stable and well-controlled chronic conditions — hypertension, type 2 diabetes, hypothyroidism, dyslipidemia, gastroesophageal reflux, stable anxiety, depression in remission, among others
- Need to renew a continuous-use treatment and have no symptoms of decompensation
- Were recommended the medication by another doctor and need continuity of treatment
- Are traveling or living temporarily in another state and do not have access to their usual doctor
- Are foreigners or expats in Brazil and need continuity of treatment started in another country — evaluated and adapted to the Brazilian system
This consultation is indicated for stable and well-controlled patients. If you have new symptoms, worsening of the condition, or suspicion of decompensation, schedule a general clinical consultation for a full evaluation.
What is included in the consultation
Assessment of current treatment
The doctor reviews your current medication — doses, frequency, length of use, response to treatment, side effects, and relevant medication interactions. Even though this is a renewal consultation, it is a real clinical assessment — not a formality.
Digital treatment plan — at the physician's discretion
When clinically indicated after a full evaluation, the doctor issues a digital treatment plan with ICP-Brasil digital signature, valid at pharmacies throughout Brazil. You receive the document digitally on the same day.
Request for monitoring tests — when indicated
For chronic conditions that require laboratory monitoring — diabetes, hypothyroidism, dyslipidemia, use of anticoagulants — the doctor may request monitoring tests to follow the treatment.
Clinical guidance
The doctor assesses whether the current treatment remains the most appropriate for your case and provides guidance on any necessary adjustment — including when to refer to a specialist where indicated.
Medications that can be renewed by teleconsultation
Simple continuous-use medications
The vast majority of continuous-use medications can be renewed by teleconsultation:
- Antihypertensives — losartan, enalapril, amlodipine, hydrochlorothiazide and others
- Oral antidiabetics — metformin, glibenclamide, sitagliptin and others
- Levothyroxine — for hypothyroidism
- Statins — simvastatin, atorvastatin and others for dyslipidemia
- Proton pump inhibitors — omeprazole, pantoprazole for reflux
- Antidepressants — fluoxetine, sertraline, escitalopram and others in stable patients
- Non-controlled anxiolytics — buspirone and others
- Oral contraceptives — assessment and renewal
- Other continuous-use simple medications
Special control medications
Benzodiazepines — such as clonazepam, alprazolam and diazepam — and other psychotropic medications are special control medications in Brazil. Special control medications have specific legal requirements. The doctor will inform you during the consultation whether electronic issuance is possible for your specific case and what applicable limitations there are.
Medications that CANNOT be renewed by teleconsultation
- Narcotics — morphine, codeine and others — cannot be issued electronically under Brazilian law
- Medications that require mandatory in-person evaluation — the doctor will inform you when this is the case
The decision to renew or not renew the treatment is always at the physician's discretion after a full clinical evaluation. No renewal can be guaranteed before the consultation.
Continuity of treatment started abroad
For foreigners and expats in Brazil, one of the biggest challenges is continuing a treatment that was started in another country — with medications that may have different brand names, dosages in different units, or different generic equivalents in the Brazilian market.
In this consultation, the doctor:
- Reviews the treatment started abroad — assessing the original medication, dosage and clinical indication
- Identifies the equivalent available in Brazil — same active ingredient, equivalent dosage, available in Brazilian pharmacies
- Issues a digital treatment plan valid in Brazil — when clinically indicated after a full evaluation
- Provides guidance on availability and where to find the medication in Brazil
Some medications available in other countries are not registered with ANVISA and are not available in Brazil. The doctor provides guidance on the available alternatives when this is the case.
