Who this service is for
General practitioner teleconsultation is indicated for adults and children with:
- Non-urgent acute symptoms — flu, respiratory infection, urinary tract infection, gastroenteritis, sore throat, fever in adults
- Need for a medical certificate — for work, school, gym or another purpose, with legal validity guaranteed by CFM Resolution 2.314/2022 and CFM Resolution 2.382/2024
- Prescription renewal — ongoing medication that needs to be renewed without having to go to the office
- Request for routine tests — blood, urine, imaging and other tests to be done at private laboratories of your choice
- Questions about health — medical guidance before deciding whether you need in-person care or a specialist
- Follow-up of stable chronic diseases — hypertension, diabetes, hypothyroidism and other well-controlled conditions
- Preventive health — routine check-up, cardiovascular risk assessment, screening
- Mental health — screening for anxiety, depression and burnout, with referral to a specialist when indicated
- Child health — for children and adolescents, with mandatory presence of the parents or legal guardian during the consultation
- International patients and expats in Brazil — care available in English, Portuguese and Spanish
What is included in the consultation
Complete clinical assessment
The general practitioner performs a complete assessment of your complaint — including detailed medical history, review of current medication, relevant personal and family history, and evidence-based clinical guidance.
Medical certificate — legal validity guaranteed
When clinically indicated, the physician issues a medical certificate with legal validity throughout the national territory, in accordance with CFM Resolution 2.382/2024 and Law 14.510/2022. Employers are legally required to accept valid medical certificates in accordance with art. 473 of the CLT — including those issued by telemedicine, as confirmed by TRT-SP in 2024. The certificate issued by telemedicine has the same legal validity as an in-person one. Refusal by the employer constitutes a labor violation.
Electronic prescription — at the physician's discretion
When clinically indicated, the physician issues an electronic prescription in accordance with CFM standards and ICP-Brasil requirements. The prescription is sent digitally and is valid at pharmacies throughout Brazil. Medications subject to special control prescription (blue prescription) and narcotics (yellow prescription) have specific prescribing requirements. The physician informs you during the consultation if your medication falls into this category.
Request for tests
When clinically indicated, the physician issues test requests — laboratory, imaging and others — to be carried out at private laboratories and clinics of your choice throughout Brazil.
Referral to a specialist
When your presentation requires specialized evaluation, the physician coordinates the referral with complete clinical documentation — for consultations with private specialists.
Follow-up
Follow-up consultations are available for monitoring acute conditions, reviewing test results and adjusting treatment when necessary.
Medical certificate by telemedicine — legal validity in Brazil
One of the main reasons Brazilians use teleconsultation is the need for a medical certificate — to justify absence from work, school absence or other purposes. The most common question: is a certificate issued by telemedicine valid?
Yes. CFM Resolution 2.314/2022 and Law 14.510/2022 place medical documents issued by telemedicine on the same footing as in-person ones. CFM Resolution 2.382/2024 standardized the mandatory fields of digitally issued certificates. In 2024, the Regional Labor Court of São Paulo ruled against a company for refusing a certificate issued by telemedicine, reinforcing the mandatory acceptance provided for in art. 473 of the CLT.
The certificate issued by Global Health physicians:
- Is issued by a physician with an active CRM and registered for telemedicine
- Contains all mandatory fields defined by CFM Resolution 2.382/2024
- Is digitally signed with an ICP-Brasil certificate
- Has legal validity throughout the national territory
- Must be accepted by employers, schools and other institutions
Why choose Global Health
The Brazilian teleconsultation market has grown a lot in recent years. What sets Global Health apart is three points:
Physicians with active CRM and verified profile
All physicians who work through the platform have an active CRM and are registered for telemedicine in accordance with CFM Resolution 2.314/2022. Each physician's CRM number is visible on the profile and can be verified on the CFM portal.
Care in Portuguese and English
For international patients, expats and foreigners in Brazil, care is available in English, Portuguese and Spanish — without language barriers.
Multi-market platform with European standard
Global Health operates simultaneously in Ireland, Portugal, Czech Republic, Romania and Spain. The clinical and data protection standard applies equally to Brazil — including compliance with the LGPD (Law 13.709/2018).
Symptoms and conditions commonly treated
Infections and acute illnesses
- Upper respiratory infection — cold, flu, pharyngitis, sinusitis
- Urinary tract infection — assessment and treatment
- Gastroenteritis — diarrhea, vomiting, acute abdominal pain
- Conjunctivitis — assessment and treatment
- Skin infection — impetigo, folliculitis, early erysipelas
- Cold sores and herpes zoster — assessment and treatment
General and preventive health
- Routine check-up — general health assessment and request for preventive tests
- Cardiovascular risk assessment — blood pressure, cholesterol, blood glucose
- Sexual health — STI screening, contraception, guidance
- Traveler health — guidance for domestic and international travel
Stable chronic diseases
- High blood pressure — review and adjustment of medication
- Type 2 diabetes — follow-up and glycemic control
- Hypothyroidism — review and adjustment of levothyroxine
- Stable asthma — review of the treatment plan
Mental health — initial screening
- Anxiety and stress — assessment and guidance
- Depression — initial screening and referral when indicated
- Burnout — assessment and management plan
- Insomnia — assessment and guidance
Other common complaints
- Non-urgent lower back and muscle pain
- Headache and migraine — initial assessment and treatment
- Allergies — assessment and treatment
- Dermatitis and common skin problems
What this service does not cover
- Medical emergencies — for any emergency call SAMU (192) immediately or go to the nearest emergency room
- Referral through SUS — referrals to the Unified Health System require a physician linked to the public network
- Certificate for INSS assessment — INSS medical evaluations require in-person assessment by an expert physician
- Narcotics prescription (yellow prescription) — cannot be issued electronically under Brazilian law
- Invasive procedures — require in-person care in an appropriate clinical setting
- Involuntary psychiatric hospitalization — requires in-person assessment and judicial authorization
How it works in practice
1. Scheduling
Schedule your online consultation — available the same day in most cases. Choose the time that works best for you.
2. Secure video call
Join the consultation via a secure, encrypted video call from the device you prefer — mobile phone, tablet or computer. No app download is needed.
3. Clinical assessment
The physician performs a complete clinical assessment — history, symptoms, current medication, antecedents — and provides evidence-based clinical guidance.
4. Documentation
When clinically indicated, the physician issues a medical certificate, electronic prescription, test request or referral — directly through the platform, with ICP-Brasil digital signature.
5. Follow-up
If necessary, schedule a follow-up to review results or adjust treatment.
